About 5-10 min8 steps
MAG Devices IPTV setup
MAG boxes (such as MAG 250/322/420/520) work with a “portal” address instead of a playlist. That is why you need to send us the box's MAC address; we add it to your account and you then enter the portal address.
Before you start
If these are ready, the setup flows smoothly.
- A MAG box, power adapter and HDMI/AV cable.
- The MAC address written on the label under the box (starts with 00:1A:79).
- An active IPTV subscription and the login details sent to you (M3U link or Xtream details: server address, username, password).
- A stable internet connection: at least 10 Mbps for SD, 15-20 Mbps for HD/FHD, 4 Mbps or more for 30K is recommended.
- If possible, connect the device with a network cable instead of Wi-Fi; this reduces stuttering, especially during live sports broadcasts.
Step-by-step setup
Follow the steps in order; if you get stuck on a step, see the troubleshooting section below.
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Set up and switch on the box
Connect the box to the television, power it on and connect it to the internet (preferably with a network cable).
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Go to the settings
On the start screen press "Settings" or the SET/SETUP key on the remote.
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Open the system settings
Follow the path System settings > Servers > Portals.
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Enter the portal name
On the Portal 1 name line, enter any name you like (e.g. IPTV).
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Enter the portal address
On the Portal 1 URL line, enter the portal address sent to you on WhatsApp.
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Send us the MAC address
Send the MAC address from the bottom of the box or from Settings > Device info on WhatsApp; we will add it to your account.
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Save and restart
Save the settings (Save) and restart the box; the portal loads automatically at start-up.
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Check the channels
Once the list appears, open a channel and test the picture and sound.
Tips
Small notes that speed up the setup and prevent problems later.
Don't make typing mistakes in the portal address; enter it exactly as it was sent.
Letters in the MAC address are written in capitals; don't forget the colons.
Keep the box's software up to date; the portal may not load on very old versions.
If you change the box, let us know the new MAC address.
Troubleshooting
The five most common situations and their solutions. If it is still not resolved, write to us on WhatsApp.
The portal won't load, a blank screen appears.
Check the portal address and the internet connection; make sure you have sent us the MAC address.
I get a "No portal" or "Authorization" warning.
Your MAC address may not have been added to your account yet; write the MAC address to us on WhatsApp.
Channels freeze.
Connect with a network cable and restart the modem.
The portal was deleted after I reinstalled the box.
The portal address is erased on a factory reset; apply the steps again.
Where do I find the MAC address?
It is written on the label under the box or under Settings > Device info.
After setup
If everything is working, check this short list.
- Open a few channels and check the picture and sound.
- Star your favourite channels in the player to make a short list.
- Note down the details in a safe place; do not share your subscription with others.
Stuck? Let's set it up together.
Stuck on a step? Send a screenshot and we will take a look together.